Delivery Information
We always try and ship all orders within 2 days, however if you require your order by a specific date, we always recommend that you contact us prior to ordering, so that we can advise on our ability to meet your request.
In light of the current situation surrounding the Royal Mail strikes and new rules introduced for international shipments as a result of Brexit, we cannot be held responsible for delays that arise as a result of local restrictions affecting the delivery of parcels.
UK Shipping
Standard delivery - Royal Mail Tracked 48
We currently use Royal Mail Tracked 48 Hour service, which is aims to deliver within 2 working days, however we are aware that are occasions when it takes longer, which is partly due to the increased number of parcels that Royal Mail are dealing with and issues relating to Covid.
Royal Mail Tracked 24 Hour Service - For a small charge we are now offering a tracked 24 hour delivery option with Royal Mail's tracked 24 service.
Royal Mail Special Delivery Guaranteed by 1pm (requires a signature) - For a slightly more than the upgraded Tracked 24 Service, we can offer our current fastest option for the UK; please note that Royal Mail are advising that this service is currently guaranteeing by 4pm not 1pm.
If you are concerned about your parcel arriving by a specific date, please contact us before ordering, so that we can advise on our ability to deliver on time and confirm if there are any alternative premium services we can offer at an additional cost.
Shipments outside the UK
Our standard shipping, for orders outside the UK, is by Royal Mail International tracked and signed service and we are aware that due to an increase demand for international shipping, Royal Mail's estimated delivery times are often not being achieved; some orders have taken as long as 2 - 3 weeks to arrive.
We offer a premium courier service for the USA, Canada and EU countries, using Parcel Hero courier service, which has access to all the major shipping companies.
If you're concerned about your parcel arriving by a specific date, please contact us before ordering, so that we can advise on which service will best meet your need.
United States and Canada Services
- Standard Royal Mail International tracked and signed
- Courier Delivery - Parcel Hero courier service, which has access to all the major shipping companies
EU Countries
- Standard Royal Mail International tracked and signed
- Courier Delivery - Parcel Hero courier service, which has access to all the major shipping companies
Rest of the World
- Standard Royal Mail International tracked and signed
- Courier Delivery - Parcel Hero courier service, which has access to all the major shipping companies
Duties & Customs
It is a legal requirement for Salamander Shirts Ltd to declare the actual value of goods (excluding shipping charges) contained in all packages sent abroad.
Orders may be subject to import duties and taxes imposed by the destination country; any additional charges for customs clearance must be paid by the customer.
Customs policies vary from country to country, so you should contact your local customs office if you require more specific information. Please note that when ordering online you must comply with all laws and regulations of the country in which you are receiving the goods.
VAT & Taxes
Salamander Shirts operates a fair pricing policy where all customers are all charged the same, regardless of their location, except for the delivery cost.
Orders may be subject to import duties and taxes imposed by the destination country; any additional charges for customs clearance must be paid by the customer.