Delivery and Shipping
*** IMPORTANT NOTICE ABOUT SHIPPING TO THE USA - UPDATE 06 June 2020 ***
Please note that orders sent to the USA are taking more than 2 weeks to arrive, due to delays in the postal system. A recent parcel sent to the USA was stuck with US customs for over 2 weeks!
*** IMPORTANT NOTICE ABOUT SHIPPING - UPDATE 24 April 2020 ***
We've been speaking with Royal Mail today about shipping and been told that there are now delays on parcels to Europe of up to 20 days; this means parcels can be taking as much as 28 days to be delivered. We have been assured that this would the worst case scenario, however we wanted to make sure all customers know this prior to ordering.
*** IMPORTANT NOTICE ABOUT SHIPPING - UPDATE 31 March 2020 ***
The UK Government announced that on 23 March 2020 the country is taking further action to slow the spread of coronavirus and requesting that people significantly reduce social contact and not to leave their homes without good reason.
As a result of this update and as yet not fully understanding how this will affect our ability to post orders, we have increased the processing time from 1 - 2 working days to 1 - 5 working days.
We will continue to try and ship orders as quickly as we can (typically within 1 day of receiving the order), but if new rounds of restrictions do impact our ability to send orders, there may be some hold up and we are hoping that this will be no longer than 5 working days.
We will continue keep all customers updated on any delays, which may affect their orders over the coming days / weeks.
We send you all our best wishes and pray that you all keep safe during these turbulent times.
- We will always try and ship your goods within 2 working days (typically same day) of receipt of order and if for any reason this isn't possible, we will contact you immediately. (please see my announcements above, regarding potential delays as a result of the coronavirus outbreak)
- All goods are shipped using a tracked and signed for service where available.
- Subject to service availability, we will always send you a tracking number for your goods, at the same time as we confirm dispatch. It may take 24 hours after your package is mailed for the post office to update online tracking information.
- If you require your goods urgently or by a particular date, please contact us prior to ordering, so that we can confirm express shipping costs and an estimated delivery date.
- Please check your goods as soon as you can after they arrive and if there are any problems, please contact us immediately.
- Royal Mail aims to deliver parcels within the estimates below, however during exceptionally busy periods it may take longer; please allow for up to 20 working days for delivery following the dispatch of your order.
- 1 - 3 working days for UK
- 3 - 5 working days for Europe
- 5 - 7 working days for the rest of the World
You can find further information on our terms and conditions page, or by contacting us.